Frequently Asked Questions

Find Answers to Your Questions

Get quick answers to 206+ frequently asked questions about our hospitality linen products, specifications, shipping, care, orders, and more. Can't find what you're looking for? Contact our support team.

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Email Support

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Frequently Asked Questions

Find Answers to Your Questions

Get quick answers to 206+ frequently asked questions about our hospitality linen products, specifications, shipping, care, orders, and more. Can't find what you're looking for? Contact our support team.

Filter by:

Still Have Questions?

Our customer support team is here to help you

Live Chat

Chat with our support team in real-time for instant help

Email Support

Send us an email and we'll respond within 24 hours

Phone Support

Call us directly for immediate assistance

Find Answers to Your Questions

What is WHITLIN L.L.C- FZ and when was it established?

Where is WHITLIN located?

What makes WHITLIN different from other linen suppliers?

Do you serve both B2B and B2C customers?

What countries do you ship to?

What is your company's mission?

How long has WHITLIN been in business?

What certifications do your products have?

Can I visit your showroom or factory?

What payment methods do you accept?

Do you offer customization services?

What is your minimum order quantity (MOQ)?

Do you offer bulk discounts?

How can I contact customer support?

What languages does your support team speak?

Do you have a warranty on your products?

Are your products eco-friendly?

Can I become a dealer or distributor?

Do you provide samples?

How quickly can you process an order?

What is your return policy?

Do you have a catalog or brochure?

How do I track my order?

What makes your cotton 'Virgin Cotton'?

Do you manufacture all products yourself?

What industries do you serve?

How do you ensure consistent quality?

Do you offer installation services?

Can I order specific colors or patterns?

What is your company's environmental policy?

What are your business hours?

Do you have a showroom where I can see products?

How do I know if a product is right for my hotel?

Do you work with interior designers?

What is your lead time for new hotel openings?

Do you offer financing options?

Can I get a written guarantee on product quality?

How do you handle product recalls if needed?

Do you have a loyalty program?

Can I see customer testimonials or case studies?

What products do you offer?

What is Thread Count (TC) and why does it matter?

What is GSM and what GSM do your towels have?

What sizes do your bedsheets come in?

What sizes are available for pillow cases?

What duvet sizes do you offer?

What sizes do your towels come in?

What is the difference between Semi Luxury, Luxury, and Hyper Luxury?

Are your products suitable for hotel use?

What materials are used in your products?

Do your towels shrink after washing?

Are your products colorfast?

What is the difference between your bath towels and SPA towels?

Do you offer organic cotton products?

What is the weight of your duvets?

Are your products hypoallergenic?

What is the lifespan of your products?

Do you offer fire-retardant options?

What types of mattresses do you offer?

What are bed runners and why do I need them?

Do you sell complete bed sets?

What is the difference between duvet and duvet cover?

Do you offer pillow inserts?

What are table covers and chair covers?

Do you offer curtain and window treatments?

What is the absorbency rate of your towels?

Can I get products with custom dimensions?

Do you offer embroidered or monogrammed products?

What is 'Dove Feather Standard' softness?

Are your products suitable for commercial washing machines?

What is the difference between Egyptian cotton and your Virgin Cotton?

Do your products meet hotel fire safety standards?

What is the standard color of your products?

How thick are your towels?

Are your products suitable for allergy sufferers?

What is the thread type used in your products?

Do you offer products for specific climates?

What is included in a complete bed set?

How do your prices compare to competitors?